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Privacy

INFRASTRUCTEL

PRIVACY POLICY

Infrastructel Inc. and its subsidiary, APUR (“Infrastructel” or “we”) take privacy seriously and are committed to protecting all personal information in our possession. This policy has the goal to inform you on how we proceed to collect, use and disclose the personal information that we require to fulfill the professional responsibilities for operating our business. By using our services or interacting with our website, you are accepting the practices described in this policy.

Our practices regarding the respect of personal information reflect the requirements set out under the Quebec provincial privacy legislation.

The term "personal information" means any information relating to an individual that allows that individual to be identified, as defined by applicable privacy laws.

1. PERSONAL INFORMATION WE COLLECT

« Personal Information » means any information about an individual that allows that individual to be identifiable. An individual is identifiable when some factual or subjective information referring to his physical, physiological, economic, cultural, or social identity is associated or paired with his name. The name of an individual collected by itself is not a personal information.

In order to fulfill the professional responsibilities of our business, we may collect the following categories of personal information:

  • Identity: first name, last name, title;
  • Contact details: e-mail address, telephone number, home address;
  • Career profile: job position, resume, online recruitment service password.​​

2. CONSENT

Personal information concerning an employee or an Infrastructel job applicant

Infrastructel collects, uses and discloses personal information about an employee or job applicant only with the latter's consent in compliance with this policy and subject to the terms and conditions permitted or required by the law.

This information is collected in order to:

  • Comply with our legal and regulatory obligations;
  • Comply with professional standards;
  • Provide employee benefits;
  • Administer, manage and enforce Infrastructel's programs and policies;
  • Establish and manage or terminate employment relationships.

If an employee or job applicant decides to withdraw or refuses their consent to the collection, use and disclosure of their personal information, Infrastructel may be unable to hire, retain or provide them with certain benefits.

Client personal information

Infrastructel collects, uses and discloses your personal information when you:

  • Contact us through the form on our website;
  • Submit your personal information by email or telephone.

You may withdraw your consent to the collection, use or disclosure of your personal information by Infrastructel at any time, subject to legal or contractual restrictions and reasonable notice. With the withdrawal of your consent, Infrastructel may be unable to offer or continue to offer you its services.

Automated collection of technical data

When you visit our website, certain information is collected automatically as a user of a website by cookies but does not allow us to identify you. The technical data collected may include without limitation:

  • Your computer's IP address;
  • Your operating system;
  • Your browser;
  • Your location;
  • The language settings of your browser;
  • Your website usage history.

This data is used to ensure that the website works properly and improve the overall user experience of our website.

3. USE OF PERSONAL INFORMATION

Infrastructel collects and may use personal information for the following purposes:

  • Carry out our activities;
  • Provide our consulting engineering services in accordance with the contracts established with our clients;
  • Communicate and respond to your requests for information or technical support, and provide you with updates regarding our services;
  • Improve our internal services and processes;
  • React to an emergency situation endangering the life, health or safety of a person;
  • Comply with the ethical rules issued by regulatory bodies;
  • Comply with our legal and regulatory obligations under any applicable laws imposed by the provincial and federal government.

Infrastructel makes sure to collect only the personal information that it deems necessary to carry out our services and operate our business.

4. DISCLOSURE OF PERSONAL INFORMATION

Infrastructel vows to not disclose any personal information for purposes other than those for which it was collected unless we are permitted or required by the law to use or disclose the personal information without consent.

Infrastructel may use and communicate personal information to third parties without consent under the following circumstances:

  • To comply with our legal and regulatory obligations under any applicable laws imposed by the provincial and federal government or regulatory bodies;
  • To prevent or detect fraud in the context of an investigation into the violation of a law or regulation;
  • To respond to an emergency situation that endangers the life, health or safety of a person

​4. PROTECTION OF PERSONAL INFORMATION

Infrastructel protects personal information using appropriate and recognized security measures that comply with industry standards. We use technical, administrative and operational safeguards to prevent the loss, misuse and alteration of personal information under our control.

We ensure that all personal information is subject to the same security measures and respects the confidentiality of personal information and all legal requirements under applicable provincial laws if the personal information must be communicated to third parties.

5. RETENTION OF PERSONAL INFORMATION

Infrastructel retains personal information for as long as necessary to achieve the purposes for which it was collected, and in order to comply with its legal and regulatory obligations.

When this personal information is no longer considered necessary for legal, regulatory or administrative purposes, we will apply the necessary procedures for the destruction of this personal information in order to prevent any further use of this information.

6. YOUR LEGAL RIGHTS

Subject to certain exceptions, you have the following rights under data protection laws relating to your personal information:

  • Request for access to your personal information;
  • Request for correction of your personal information;
  • Request to delete your personal information;
  • Request to withdraw your consent.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information.

Infrastructel will do its best to respond to all requests within 30 days.

7. CHANGES TO THIS PRIVACY POLICY

We may revise our Privacy Policy based on changes to our services, technological developments and legal requirements. The date of the last update will appear on this page when we make changes to this Privacy Policy. Please review this Privacy Policy regularly for any updates.

8. CONTACT US

Infrastructel will respond to any questions, requests, or complaints regarding the privacy of personal information and this Privacy Policy.

Infrastructel has appointed a privacy officer to oversee the protection of such information. The privacy officer ensures that Infrastructel complies with the laws in force on the protection of privacy and personal information.

The Privacy Officer can be contacted:

By email: confidentiality@infrastructel.com

By phone: 1-877-325-5931

By mail: 2405 boul. Fernand-Lafontaine, Suite 200, Longueuil (Québec) J4N 1N7

Last update : July 25th 2023

 

INFRASTRUCTEL IN NUMBERS

  • Created in 1997
  • A Large diversity with over 19 nationalities 
  • More than 200 employees i
  • Province-wide presence

HUMANITY

  • We put people at the heart of everything we do and accomplish every day
  • We are implementing concrete measures to promote the well-being and fulfillment of our employees
  • We want to make a difference in communities through the projects we carry out and our social involvement

ADAPTABILITY

  • We are constantly explorting how technology can enable us to evolve in our services
  • We are open to the desire for change in the way of doing business with our customers
  • We build resilience and learn form every experience, whatrever it is

QUALITY

  • We constantly want to be a benchmark in our diffrent services by positioning ourselves as experts with the ability to listen and support our customers.
  • We conduct our business by providing quality work and services
  • We are concerned with improving ways of doing things and bringning added value

COLLABORATION

  • We value communication and cooperation in order to all work together in the same direction
  • We promote the transmission of knowledge and the sharing of experiences among our people
  • We take time to understand the reality of the other and the challenges of each other

PASSION

It is our fuel. It pushes us to surpass ourselves, to innovate, to align our commitment and our mission for our customers and our organization.

Before any notion of profitability and business, what motivates us and what drives us is the desire to evolve and have a positive impact on the community.
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